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All of our Registered Massage Therapists are professionally trained healthcare professionals and are registered with the College of Massage Therapists of Ontario. We welcome new clients and look forward to being a part of your wellness team!
Be fully rejuvenated through the touch of massage.
We offer many styles of massage. (learn more)
The foot is viewed as a “mini-map” of the body.
Discover deep healing through reflexology. (learn more)
A gentle, hands-on approach that releases tensions deep in the body to relieve pain and dysfunction and improve whole-body health and performance. (learn more)
Massage cupping is the combination of massage movements and the use of a suction device to create a negative pressure on the skin and underlying tissues. (learn more)
Reiki is a non-invasive “hands on” energy healing modality. It works with each individual’s life force energy or “ki”, the energy that is in and around all living things. (learn more)
For your convenience, you may download and print off our case history form. The second page has information about our clinic and general policies such as cancellations, receipts for insurance coverage, etc. Take a moment to read this information and if you have any questions, please ask. Remember to sign and date the back page and bring it with you for your initial appointment.
Your First Visit:
A reminder that we often work without a receptionist and if we are still in a session we will not be able to welcome you in person right away. As sessions are in progress with clients in various states of relaxation we kindly ask you to help us maintain quiet by taking your outdoor shoes off at the front door and having a seat and we will be with you as soon as possible. Help yourself to a glass of our reverse osmosis water and our wide selection of magazines.
We look forward to seeing you soon!
Please contact us by phone or email at least 24 hours prior to your appointment if you are unable to keep your appointment so as to avoid a cancellation fee being charged to your account. If you find yourself in a situation where you are not able to give us the full 24 hours notice we will do our best to fill your time and waive the fee.
We understand that due to sudden illness,extreme weather, and unexpected emergencies, you may not be able to give us 24 hours notice and in those rare circumstances we will waive our fee. Please note however, that situations such as being called into work or childcare issues are not considered an emergency. If you have unique work/life demands that may affect your ability to honour our cancellation policy, we would be happy to speak with you about other booking options which may suit your lifestyle better!
No Show/Missed Appointments
Not calling to let us know you are unable to use your appointment time and simply not showing up is costly for everyone. We lose the opportunity to offer that time to another client in need (many therapists maintain an active waiting list), your therapist is not able to recover that work time, and your account is charged the full appointment fee. Our system does provide email reminders and if you are unsure of upcoming appointments please email or call and we will be happy to provide you with that information!
Insurance may offer coverage for treatments through your work benefits program. Please check your individual guidelines as a doctor's note may be required. After your initial assessment and treatment, your therapist may make recommendations for treatment duration and consistency which will be documented in your file. After paying for your session you will receive a signed receipt from your therapist to submit to your insurance company. Many insurance companies offer online submissions and make direct deposits within a few days. We do not do direct billing at this time.
Treatment protocol is based on our professional assessments and recommendations and is not based on insurance coverage allowances.
As Regulated Health Care Professionals we are required by law to issue receipts only when a treatment is performed and payment is received. The receipt must be accurate as to the cost, date and duration of that treatment with the proper name of the client listed on that receipt. Please note that under no circumstances will we manipulate any of this information.
Privacy - Respecting your on-line privacy
Information collected via this website is limited to what we need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs within our clinic only when we have your consent; or when it is required to deliver a requested service to you; or where we are required or permitted to do so by law.
Email Address and Contact Information
When you send us an e-mail or when you request an appointment with us, we acquire your email address. We use your email address to acknowledge your appointment request and/or reply to your questions, and we may store your communication and our reply in order to provide you with a high level of client support.
When you book appointments through our website, we collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.
Tipping and Discount
Registered Massage Therapists are a Regulated Health Profession, along with doctors, nurses, dentists, physiotherapists, and chiropractors. Tipping is NOT expected and is left to the clients discretion. Please know the best way to "tip" us is to refer your friends and family!
As a regular health professional we do not offer "discount" services. We do however have monthly draws to win a one hour session of your choice. Your name will be entered into the draw when you;
> like us on face book
> "Check in" on Facebook when you visit the clinic
> Refer a friend to our clinic
> Write a review on the clinic or your therapist on our Google plus page
> Pay by debit, cheque or cash
Tipping & Discounts
Comments, compliments, criticisms or concerns? If you liked our services, please tell your friends and family. If you didn't, please tell me so we may serve you better in the future! Send your feedback to my confidential: email Cheri Chapple
* PLEASE NOTE: We are NOT able to accommodate walk in appointments or general inquiries. Please book online or call 905.430.2183. For individual therapists hours, please visit “Our Team”.
We apologize for any inconvenience this may cause but we often work without a receptionist and it is our policy to not interrupt sessions already in progress. If you would like to speak with us in person or come to see our clinics, we kindly ask that you please make an appointment!
Staff Directory & Emails
Kayla Anderson RMT – ext. 109 (email email@example.com)
Cheri Chapple RMT – ext. 104 (email firstname.lastname@example.org)
Leeson Clifton RMT – ext. 105 (email email@example.com)
Christine Elste RMT – ext. 103 (email firstname.lastname@example.org)
Mercedes Haggart RMT – ext. 108 (email email@example.com)
Gina Haughian RMT – ext. 112 (email firstname.lastname@example.org)
Candace Morrison-Gage – ext. 113 (email email@example.com)
Martez Shcmbri-Diskey RMT, CST-D – x. 106 (firstname.lastname@example.org)
Tina Simmonds RMT – (email email@example.com)
Cara Stevens – ext. 114 (email firstname.lastname@example.org)
Clinic Hours* (See note)
Have a general inquiry?
For a general inquiry, please use this simple form. Please note that we are not able to accept appointment bookings via email or through this form. To schedule an appointment or see available appointments, click here. Thank you.
BREATHE :: RELAX :: HEAL